Intuitive ticket machine
ClientHöft & Wessel
ServiceMenu structuring, Graphic design, Animation concept, Style guide, Field test
Complete development of a new ticket vending machine system for local transport. Five different search masks offer the individual requirements of the different user groups different ways to enter the user interface in order to purchase a ticket as quickly as possible.
Public transport ticket machines all too often leave people helpless and desperate. The service is too confusing, too many steps to the desired ticket. Höft & Wessel as the manufacturer of such devices therefore wanted to make the impossible possible: The complete development of a new ticket vending machine system for local public transport tickets, which young and old people can use just as easily as tourists, occasional and frequent travellers. In addition, the front and back end of the software should be as easy as possible to adapt to the individual requirements and the appearance of a transport company. Synapticon was chosen as one of the partners for the development and realisation of this project in teamwork, and the specialists from BUSSE were brought in to support the user interface implementation.
Usable, but not user-friendly – that was the verdict on the previous devices. Faster and easier to reach the goal for every user was the target for the new system. Höft & Wessel, Synapticon and BUSSE always had all user groups in mind when developing the menu structure, user interface design and animation concept of the new machine. The software specialists from Synapticon were responsible for the technical implementation.
The developed system is widget-based. Five different search masks (single-field search mask, start-destination search, POI, map, tickets) offer the individual requirements of the different users (professional, occasional user, youngster, pensioner and tourist) different ways to enter the user interface to purchase a ticket.
In the final practical test in a field test studio, 50 test persons from all user groups gave the new ticket vending machine a very positive assessment. They found the novel design a surprise. The older test subjects also praised the simple operation.